Wisayo Refund Policy
1. Refund position
Charges for Wisayo paid services are non-refundable, except where applicable law requires otherwise. This includes processed subscription payments, partial billing periods, unused service time, add-ons, and prepaid wallet funds to the extent allowed by law.
Wisayo does not provide a self-service refund issuance feature. If you believe a charge is erroneous or a refund is legally required, email billing@wisayo.com with the Dodo order reference. Review of a request does not guarantee a refund.
2. Cancellation
You can use Cancel subscription in account settings or contact support. A provider-confirmed period-end cancellation stops later renewals and preserves paid access through the current paid-period end. Where provider state permits, Keep subscription active can reverse that scheduled cancellation before the end.
Cancellation does not refund the current billing period and does not delete the Wisayo account, local vault, or encrypted continuity data. Online paid access ends at the confirmed period end unless another available paid service is active.
3. Plan changes and failed-subscription replacement
The confirmation screen and Dodo checkout state the charge for an available plan change. Wisayo does not silently invent or collect an unsettled balance during downgrade selection.
If a user replaces a failed monthly subscription with a different monthly plan, the failed subscription must first reach provider-confirmed terminal state. The replacement begins a new full-price service period with no trial or proration. Unknown provider state remains reconciliation pending to prevent a duplicate subscription.
4. Provider refund evidence
Wisayo verifies and records Dodo refund events; this is defensive billing reconciliation, not a customer refund tool. A partial refund does not revoke subscription access. A correlated full Intro Pass refund revokes an active matching Intro Pass but does not disturb a later paid subscription. A correlated full Booster refund revokes that Booster allocation. A correlated full subscription refund cancels the matching provider subscription before paid online access is removed. A failed refund event does not change access.
5. Payment failure and data
A failed payment does not create a new account or delete user data. The same account, local encrypted vault, Key Person profiles, and account-owned Domain C ciphertext remain intact. Paid online service resumes only after provider-authoritative recovery or another available paid purchase.
6. Contact
For billing questions, email billing@wisayo.com. Dodo's buyer terms also apply to provider payment and dispute processing.