Common Questions

Wisayo helps with:

- Personalized guidance for relationships and decision-making

- A private AI-powered assistant that analyzes your patterns, emotional dynamics, and situation—available 24/7

- A daily wellness tool to help you understand yourself and others better

How it works:

Wisayo helps you prepare for important moments and navigate relationships with clarity through actionable guidance. Your private AI assistant analyzes your profile and situation, then provides practical recommendations for reflection and decision support.

Important boundaries:

- Guidance is educational and for personal reflection

- It does not guarantee specific outcomes or results

- It is not a substitute for therapy, professional mental health care, legal advice, or financial guidance

- For serious mental health, medical, legal, or financial concerns, contact a qualified professional

The Intro Pass is a one-time $0.99 purchase for five days of access. It does not renew and Wisayo does not automatically charge a monthly plan when it ends. Online access then pauses until you choose Starter, Extended, or Unlimited; you may also delete your account. One Intro Pass is available per email identity.

A browser return from checkout never creates or unlocks an account by itself. Wisayo waits for a signed Dodo webhook that matches the stored signup intent, product, amount, currency, and provider identifiers. If Dodo state is unknown, Wisayo shows reconciliation pending and retries safely instead of risking a duplicate subscription.

Wisayo is built on extensive analysis of emotional dynamics, decision patterns, and relationship factors. Our AI engine, Nexi-gAIn, processes this data to generate highly personalized insights and guidance based on your unique profile and situation.

The best way to know if it works for you is to use the five-day Intro Pass or choose another plan that fits your needs.

No. Wisayo is proactive personal guidance for everyday decisions and relationship dynamics. If you're experiencing a mental health crisis, please reach out to a professional. Wisayo works alongside professional help, never instead of it.

Yes. Cancel subscription schedules the renewal to stop and preserves access through Dodo's confirmed paid-period end. Keep subscription active can reverse a scheduled cancellation before that end when provider state allows it. Immediate cancellation ends online paid access immediately but does not delete the account or vault.

Charges are non-refundable except where applicable law requires otherwise. Wisayo does not provide a self-service refund issuance feature. If a charge appears erroneous or a refund is legally required, contact billing@wisayo.com with the Dodo order reference.

Payments are processed by Dodo, our payment processor. See our Terms of Service for details.

A failed payment blocks paid online service but preserves the same account, local encrypted vault, Key Person profiles, and account-owned Domain C ciphertext. Your local history remains accessible. Recovery uses Dodo's authoritative state and never creates a replacement vault or repeats onboarding.

Yes. Add Key Person profiles whenever you want, up to your plan's limit. Need more? Activate add-ons. No plan upgrade needed. Or upgrade your plan anytime, and downgrade anytime too.

If you downgrade, your entire guidance history, saved insights, and data stay on your device. They're yours forever - you only lose access to the higher-tier features going forward. If you delete your account, your encrypted vault remains on your device until you delete it yourself.

This is what we're actually building. Our AI-driven, privacy-first architecture is patent-pending. Your data is encrypted and stored on your device - our servers can't read it. We don't train AI on your data. We don't run targeted ads. We don't store credit card details on our servers. Your privacy isn't a claim - it's the architecture.

Yes. You can use Wisayo on your phone, tablet, and laptop. The first device you log in with becomes your Active device, which can create new guidance and chats. All other devices are read-only. You can switch your Active device at any time, and everything stays synced across all your devices. On public or borrowed devices: Use ephemeral mode for privacy. After you log off, all traces are erased from that device—but don't worry, your full history is preserved in your account and accessible from any of your trusted devices.

Wisayo UI currently speaks 10 languages: Arabic, English, French, German, Hebrew, Hindi, Italian, Portuguese, Russian, and Spanish. But the AI assistant responds in whatever language you chat with it.

Minimal. Everything is stored locally on your device, with no constant cloud syncing. You only use data when creating new guidance or chatting.

Tap the support button in the app or email us. A real human will answer within 24 hours.